Our operating hours are non-typical and flexible. We operate office visits by appointment only. Because we are flexible we are pretty consistent with email responses. If you need to reach us please emailinfo@pearlsandascots.com

We gladly accept  Visa, MasterCard, Discover and American Express and Gift Cards.

We do not accept cash. We accept Cashiers Checks or money orders for custom items only. 

We typically ship out items within 5 to 7 days of order receipt, sometimes sooner, dependent on our order volume.

During Holiday months and conferences our schedule is a little different and we ask your patience as we are often inundated with orders and sometimes our best intentions do not materialize.. Please also be mindful of shipping , the post office will determine  delivery time once it has left our Office. For standard shipping, please allow an additional 5-7 business days for priority mail, the standard is 1-3 business days for delivery.

We will send you a tracking number via email as soon as your order ships. To check the status of your order, click the link in the email. In the event you do not receive a tracking email, please reach out to us and we will provide a status update. 

Please see our return/exchange policy.

Unfortunately, we do not offer prepaid return labels at this time. You have the option to use the carrier of your choice to ship your items back to us. We recommend obtaining a tracking number for your shipment as we are not held liable for packages that are lost en route back to us.

If your order arrives damaged, please notify us immediately atinfo@pearlsandascot..comindicating the issue along with a photo the damaged product(s). We will validate your claim and send you instructions on how to return your damaged goods for a replacement. 

Unfortunately, we are not responsible for lost or stolen items. Once orders leave our  warehouse the package is in the care of the postal handler. Customers are required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost/stolen. After 14 days, please call the customer service team of the courier:

- USPS customer service: 1-800-275-8777

- Fedex customer service: 1-800-463-3339

- UPS customer service: 1-800-742-5877

Sometimes, USPS marks a package as delivered even though it's still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. Once orders have left our  warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier:

- USPS customer service: 1-800-275-8777

- Fedex customer service: 1-800-463-3339

- UPS customer service: 1-800-742-5877

Yes! If you are ordering a quantity of 20 or more of any item on our site, contact us for a special discount.

Email your question to us atinfo@pearlsandascots.com.