FAQs

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What are your business hours?

Our studio visits and consultations are by appointment only; we do not offer walk-in service. Email hello@affluentgreek.com to arrange an in-person or virtual appointment.

What types of payment do you accept?

We gladly accept Visa, MasterCard, Discover and American Express.

We do not accept cash. We accept Cashiers Checks or money orders for custom items only. 

When will I receive my order?

In-stock pieces ship within 3–5 business days. Made-to-order pieces require 4–6 weeks for production before shipment, unless the product page or your custom order specifies otherwise. Carrier transit time is additional.

Items marked “Currently in production” ship after production is complete and stock is received. Expedited shipping does not shorten production time. If you need an item for an event, please contact us before ordering. See our Shipping Policy for details.

How do I check the status of my order?

We will send you a tracking number via email as soon as your order ships. To check the status of your order, click the link in the email. In the event you do not receive a tracking email, please reach out to us and we will provide a status update. 

What is your return/exchange policy?

All sales are final, including made-to-order and custom-sized items. Please check your measurements and the product’s sizing chart before ordering; we are happy to help with sizing questions in advance.

For damage or a quality concern, contact us before returning anything. Once an approved return has been received and inspected, store credit will be issued if deemed appropriate. See our Customer Care policy.

Do I have to pay for return postage?

Please contact us for approval and instructions before returning an item. Return shipping costs are the purchaser’s responsibility; original shipping fees are non-refundable. Keep the tracking information for your return shipment.

My order arrived damaged, what do I do?

Please email hello@affluentgreek.com within 3 days of receipt with your order number, a description of the issue and clear photographs. We will review your concern and provide instructions. Any approved store credit is issued after the returned item is received and inspected. For a made-to-order garment with a confirmed quality or construction issue, we will review a correction or remake where appropriate.

What should I do if my package is missing?

Please contact the carrier and email us your order number and tracking information. We can review the available information and help identify the next step. A report of a missing package does not automatically result in a refund or store credit.

My package was marked delivered but I haven't received it?

Please check the delivery address, nearby delivery locations and with anyone who may have accepted the package. Contact the carrier to verify the delivery location, and email us your order number and tracking details so we can review the information with you.

Is there a discount for bulk/large quantity orders for items on your site?

Yes! If you are ordering a quantity of 20 or more of any item on our site, contact us for a special discount.

My question is not listed above, what do I do?

Email your question to us at hello@affluentgreek.com